Leading an IT organization based on "gut feel" is a luxury you can no longer afford. Where every dollar is scrutinized, relying on institutional guesswork—the vague sense that "things are okay" or "th ...

The term Enterprise Service Management (ESM), while its roots are firmly planted in IT Service Management (ITSM), the core value of ESM lies in its ability to extend structured service delivery across ...

Digital transformation is no longer optional – it’s the foundation of how organizations remain competitive and resilient in an ever-changing business environment. Yet, many IT teams are still tied dow ...

In IT service management, we’re used to measuring what’s easy to quantify – things like system uptime, ticket response times, and resolution rates. These metrics, often formalized in Service Level Agr ...

Discover why many self-service initiatives fall short and how to revitalize your ITSM strategy for true efficiency. Learn key reasons for common failures and practical solutions to enhance user adopti ...

Between staffing shortages, rising support costs, and the need for faster response times, many IT leaders are under pressure to find a more effective service desk model. Two common strategies often em ...

Digital transformation in healthcare often fails, not because of technology, but due to 5 avoidable missteps. Discover what they are and how a service-first strategy can change the game.

Discover how low-code and no-code platforms are transforming service delivery by empowering teams, accelerating workflows, and driving innovation across industries.

Explore who can benefit from IT Service Management (ITSM) across different industries. Learn how ITSM improves service delivery, enhances digital workflows, and supports cross-departmental efficiency— ...

It happened during finals week. Hundreds of students were deep into timed online exams. In the lecture halls, Wi-Fi-dependent presentations were underway. Across campus, administrators were mid-meetin ...