Stop Guessing, Start Growing: A Leader’s Guide to Running a High-Impact ITSM Maturity Assessment
Leading an IT organization based on "gut feel" is a luxury you can no longer afford. Where every dollar is scrutinized, relying on institutional guesswork—the vague sense that "things are okay" or "th ...
Why Enterprise Service Management Isn’t Just ITSM with a New Name
The term Enterprise Service Management (ESM), while its roots are firmly planted in IT Service Management (ITSM), the core value of ESM lies in its ability to extend structured service delivery across ...