Service Matters!
That’s why the Halo Service Solution platform is designed to help drive service as a priority, centralize team workflows, and offer an industry-leading level of local support to help you grow to fit your goals and ambition.
Why Halo?
- Fully flexible, all-inclusive platform
- Unified solution
- Modern, intuitive platform
- AI-driven functionalities
- Cloud-based solution
- Market-leading product
Everything you need for IT all in one place
Consolidate Your Tech Stack
Simplify your operations with Halo by consolidating multiple tools into one unified solution. Halo combines ITSM, CRM, Asset Management, Time Tracking, Project Management, HR Service Management, and more into a single, seamless platform.
Maximize ROI with Scalable Enterprise Service Management
Leverage the power of Halo beyond IT Service Management by extending it to key departments like HR, Facilities, Finance, Legal, and more. Halo’s fully flexible, all-in-one platform makes scaling effortless—no extra costs for new functionalities, just agent licenses.
Meet the Revolutionary Industry-leading ITSM Solution
Intuitive ITSM Software, Delivered by Experts
Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned IT Service Management Solution. HaloITSM connects siloed service areas, streamlining processes, and delivers an exceptional experience for your users.
✦AI-Powered Incident Management
Incident management focuses on quickly restoring normal service operations to minimize the impact on business activities, while ensuring optimal service quality and availability are upheld.
- Case Summarization
- Case Clustering
- AI Triage
- AI Categorization
Insightful Knowledge Creation and Discovery
Unlock the power of advanced AI tools to generate knowledge articles from real-world solutions, drawing on both internal and external data sources. Keep critical information right at your fingertips, whenever you need it.
- Problem Management
- Change Control
Centralized self-service portal across service areas
Let your users find and request the exact services they need – from the portal. With HaloITSM you can fulfil requests easily, automatically, and with no errors.
Virtual Agent
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
A solution that grows with you
Let your users find and request the exact services they need – from the portal. WiHaloITSM’s Service Management solution is built to grow with you. All modules are included as standard, so if you choose a phased approach to implementation, there are no additional charges down the line.th HaloITSM you can fulfil requests easily, automatically, and with no errors.
Integrate HaloITSM with your favourite apps
Centralize your systems into a single application by taking advantage of the HaloITSM integrations.
Want to see HaloITSM in action?
Start a free trial today. No credit card required. Just a simple, easy and hassle-free 30-day trial.
The Ultimate Enterprise Service Management Solution
As your business needs evolve, you can integrate HaloCRM and HaloPSA with HaloITSM from one unified platform.
Dedicated to Customer Service
Master every step of the customer journey with the world’s only AI-powered, all-inclusive CRM, built for sales, marketing, and customer service.
HaloCRM seamlessly integrates with your ITSM solution, offering an intuitive platform to manage customer interactions with ease.
Deliver your best customer journey with the only all-inclusive omnichannel CRM software designed to unite Customer Service, Sales and Marketing teams under one roof. Get the ultimate 360 customer view.
The faster, simpler way to manage your entire MSP business.
Discover the all-in-one platform that transforms how you deliver your managed IT services.
Create the best customer experiences.
The best helpdesk ticketing system designed for MSPs. Designed to be an easy, simple experience your customers will love.
Why Partner with QLogitek?
We are the full-service partner you’ve been looking for
From strategy to execution, we support every stage of your service management journey. Our team brings the expertise, tools, and dedication to help you streamline operations and drive continuous improvement.
- Canadian based company with data centres in Canada
- One company for software sales, implementation, support, and training
- In-house programmers/developers and process development experts
- High customer retention
- Flexible implementation approach
- Over a century of combined service management experience
- High-touch customer service model
