Marval Solutions
Where People, Process, and Technology Unite
Unrivalled industry knowledge, expertise, and a commitment to making IT work for people
Marval Solutions
Where People, Process, and Technology Unite
Unrivalled industry knowledge, expertise, and a commitment to making IT work for people
Powerful Technology
Our powerful Enterprise Service Management solution drives productivity and delivers exceptional customer service. This out-of-the-box, ITIL-aligned ESM solution seamlessly integrates with all your business apps to transparently share data between departments to help your organization make informed decisions faster.
Why Marval?
- Built in support for all ITIL® processes, no additional costs
- Flexible subscription licensing model, Named & Concurrent Licenses
- SaaS or On-Premise
- Data centres in Canada
- Seamless integration between all processes, based on ITIL
- Configuration not Customization
- Numerous API and Third-party Intergrations
- Constantly evolving solution to stay abreast of latest advancements in technology
Meet MSM: Marval’s Intuitive ESM Software
The easy way to manage all requests for service
MSM provides you with everything you need for a totally integrated Enterprise Service Management (ESM) solution that enables various departments to collaborate effortlessly. With its ability to align business objectives using ITSM best practices, MSM is an invaluable tool for any organization looking to improve its service delivery and support capabilities.
Incident & Request Management
Leverage MSM’s innovative method for managing customer requests. By entering a few key details about the customer and their issue, you’ll receive all the information necessary to provide an exceptional customer experience.
Problem Management
Automate key processes related to Problem Management, including Identifying and classifying; Investigation and Analysis; Workaround and Known Error; Root Cause and Resolution.
Problem Management
Automate key processes related to Problem Management, including Identifying and classifying; Investigation and Analysis; Workaround and Known Error; Root Cause and Resolution.
Change Management
ITIL-based visual workflows guide you through each core activity of Change Management. MSM allows your business to evolve in a controlled manner, keeping track of critical business systems and their performance. Using a central tool to track changes and communicate enables teams to collaborate dynamically.
Third-party integrations
From dev ops, collaboration apps, email, identity, and access to records management, Marval connects all your critical business apps to easily create end-to-end digital workflows across all departments and maximize ROI on your application investments.
Third-party Integrations
From dev ops, collaboration apps, email, identity, and access to records management, Marval connects all your critical business apps to easily create end-to-end digital workflows across all departments and maximize ROI on your application investments.
Not Just for IT
Customer Service & Support
Facilities & Building Maintenance
Human Resources & Employee Management
Corporate & Building Security
Payroll & Benefits Management
Financial Services & Accounting
Training & Education Services
Transportation, Fleet & Logistics
Why Partner with QLogitek?
We are the full-service partner you’ve been looking for
From strategy to execution, we support every stage of your service management journey. Our team brings the expertise, tools, and dedication to help you streamline operations and drive continuous improvement.
- Canadian based company with data centres in Canada
- One company for software sales, implementation, support, and training
- In-house programmers/developers and process development experts
- High customer retention
- Flexible implementation approach
- Over a century of combined service management experience
- High-touch customer service model
