Between staffing shortages, rising support costs, and the need for faster response times, many IT leaders are under pressure to find a more effective service desk model. Two common strategies often emerge in this decision-making process.

Explore who can benefit from IT Service Management (ITSM) across different industries. Learn how ITSM improves service delivery, enhances digital workflows, and supports cross-departmental efficiency—from IT and HR to leadership and beyond.

It happened during finals week.

Hundreds of students were deep into timed online exams. In the lecture halls, Wi-Fi-dependent presentations were underway. Across campus, administrators were mid-meeting, connected through Teams.

And then, the Wi-Fi just... vanished.

Picture this: It’s Monday morning, and your company’s email system suddenly goes down. Employees flood the IT department with urgent tickets, deadlines are missed, and frustration spreads like wildfire. Sound familiar? For many organizations, IT issues feel like an endless game of whack-a-mole—fix one problem, and another pops up. But what if there was a way to bring order to the chaos? That’s where IT Service Management (ITSM) comes in.

Imagine running your entire IT asset management strategy using outdated spreadsheets and manual tracking. It’s a scenario all too familiar to many organizations, and it often leads to inefficiencies, unplanned downtime, and lost resources. But what if you could shift from reactive management to a proactive, AI-driven approach? 

Organizations face an ever-growing cybersecurity threat, and HR departments are a prime target. From payroll details to Social Insurance Numbers (SINs), employee health records, and performance reviews, HR handles some of the most sensitive information within a company. A single data breach can lead to identity theft, financial loss, and severe reputational damage - not to mention legal and regulatory consequences.