Careers

If you are interested in joining a close-knit and driven team of professionals, working together to deliver innovative B2B technology solutions, you’ve come to the right place!

The QLogitek team is made of business and technology professionals alike, with a passion for achieving excellence in support of both client and organizational objectives. Our dedication to evolving technology means that we are continuously looking for new talent. We also strive to deliver an outstanding customer experience, as this is ultimately what drives our business and what sets us apart from the competition.

Our parent company, Smart Employee Benefits (SEB: TSXV), is a provider of group benefits and health claims processing services. As such, our employees gain access to SEB’s innovative health and wellness benefits and services.

To apply:

Please indicate your interest by applying directly to HR@seb-groupinc.com, citing the position title, requisition number in the email subject line.

Qlogitek overview

QLogitek is a B2B technology service provider, specializing in a range of services including application integration, infrastructure and hosting, networking, and security. Based in Mississauga (Canada), the company has been serving Tier 1 and 2 customers in both the public and private sectors for over 25 years and is known globally for its expertise in delivering cloud and on-premises integration services.

Job overview

Reporting to the IT Service Delivery Manager, the Technical Support Engineer is an integral role within our Service Delivery team supporting and engaging customers on support engagements. This role is accountable for managing several customer accounts and delivering best-in-class resolutions. The individual in this position is responsible for being the first point of contact for client support needs, providing day to day support and administration to our clients, while ensuring all customers receive a high and consistent level of customer service.

Responsibility Areas

  • Provide phone and email-based help desk support and resolve problems as per client requirements
  • Responsible for first response in answering support incidents
  • Log and track support calls, prioritize and escalate tickets as required to ensure customer satisfaction
  • Take responsibility for multiple concurrent issues, with the ability to prioritize tasks
  • Create user accounts, assist in OS repairs, virus/spyware removal, and hardware troubleshooting
  • Document technical issues, solutions and support information
  • On-Boarding and Off-Boarding of new users
  • Work in a team environment, assisting other team members on an on-needed basis

Required Knowledge and Experience

  • 2 years of hands-on IT support experience
  • Experience with user account administration with Active Directory
  • Experience with Office 365
  • A solid understanding of computer troubleshooting procedures
  • Demonstrated customer service experience
  • Experience with Windows 10
  • Experience with Troubleshooting printers, and other peripherals
  • Active Directory user administration
  • A+, or other industry certifications would be an asset ITIL v3 or v4

Personal Attributes

  • Detail-oriented individual who strives for accuracy in their work
  • Highly motivated team player with excellent communication skills, including ability to clearly articulate technical issues and activities to technical and non-technical staff
  • Exceptional writing skills, including documenting configuration and support information
  • Strong analytical, research and organizational skills, issue identification/prioritization/resolution

Qlogitek is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Qlogitek is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at hr@seb-groupinc.com

We thank you for your interest in Qlogitek. Only candidates under consideration will be contacted.

Apply

We look forward to hearing from you!