Rather than constantly having to upgrade technology and skills, QLogitek’s specialists can handle your organization’s Network Quality of Service (QoS) management needs. We enable organizations to maintain control of their overall network operations & strategy while our experts provide service management, maintenance and operations support. This includes network and operations monitoring, change management, and end-user day-to-day support. We deliver security, robustness and scalability, ensuring that a client’s business, IT and network management objectives are not only met, but exceeded. This is all in a committed effort to deliver better network performance across your entire organization whether it is made up of small branch offices or big campuses and data centres.
Key Features
Cisco-Driven LAN/WAN Services
Our LAN/WAN services are strongly engineered (hardware and software validations, configurations, QoS etc.), leveraging market-leading equipment providers. We use Cisco Prime products to deliver next-generation management by supporting an intuitive workflow-oriented user experience and integrated lifecycle operations across Cisco architectures, technologies, and networks. This simplifies network management, improves operational efficiency and lowers total cost for network management.
ITIL-Driven Framework
Our incident management system and related services are driven by the ITIL framework to deliver exceptional service to our customers, thus ensuring fully documented and reported Service Level Agreement (SLA) targets and metrics are met. We proactively monitor, identify, troubleshoot and resolve problems before they lead to service interruption. We notify you of any significant events or thresholds that may impact service. Alarms are immediately documented in an incident management system, making it easy to isolate and resolve faults. Part and parcel of this framework is the delivery of detailed web-based reports, traffic volume charting, bandwidth utilization, and data quality and overall QoS status.
Strengthened Communications
A reliable QoS network layer is a key building block for both video conferencing and Voice over IP (VoIP) business communications. With QLogitek’s networking services, an organization’s employees are positioned with higher quality VoIP and video communications.
Keeping Pace with Changing Business Needs
QLogitek is also able to implement a flexible management solution based upon your unique and evolving requirements. Our services will automatically keep pace as you: